Shipping policy

Shipping Policy

BuyServerParts.com

We take pride in processing and delivering your orders quickly and securely. This Shipping Policy outlines our current shipping practices for both domestic and international customers. By placing an order, you agree to the terms outlined below.

Order Processing & Fulfillment

Orders submitted Monday through Friday before 3:00 PM EST are typically processed and dispatched the same business day. Orders placed after that time, or on weekends or holidays, will be fulfilled on the next business day.

Observed Holidays (No Shipping or Processing):

  • New Year’s Day

  • Memorial Day

  • July 3rd & Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

  • December 31st

Domestic Shipping (United States)

Within the Continental U.S. (Lower 48 States):

  • We offer Free 2-Day Shipping on all standard orders.

Alaska:

  • Orders to Alaska ship free via UPS Ground.

Hawaii and Other U.S. Territories:

  • Shipping rates are calculated at checkout based on location and order size.

  • Free shipping is not available to these destinations.

International Shipping

We support both DDP (Delivered Duties Paid) and DDU (Delivered Duties Unpaid) shipping methods.

  • DDP options include VAT and duties in the shipping cost. You will not owe additional import fees.

  • DDU options exclude VAT and duties; any applicable fees will be charged by the customs agency at the time of delivery.

Use the shipping calculator on our Cart page for an estimate prior to checkout.

Estimated Delivery Times

  • 2-Day Shipping: Arrives within 2 business days after processing.

  • UPS/FedEx Ground: Typically arrives within 3–7 business days (continental U.S.).

  • International Shipments: Average transit time is 3–7 business days, though customs clearance may cause additional delays.

Rejected or Undeliverable Shipments

If a package is refused or undeliverable and returned to us, a restocking fee will be applied. This includes:

  • Return shipping charges

  • Any carrier-imposed fees billed to our account

Shipments Damaged in Transit

If you receive a damaged package, we want to make it right. Please follow these steps:

  1. Retain the original packaging and damaged product.

  2. Submit an RMA request via our [Returns page] within 30 days of purchase.

  3. Upon verification, we will arrange for either a full refund or replacement.